Returns & Refunds

We hope you love your Lelash creation!

Lelash is a made to order clothing business and for this reason we cannot refund your purchases unless they arrive damaged or defective, I cannot accept returns for:
  • Custom or personalised orders
  • No Change of Mind
  • Intimate items (for health/hygiene reasons)
  • Items on sale
  • Custom made, monogrammed, personalised, and altered products
  • Pierced jewellery
  • Purchases made for the Gift Registry


Conditions of Return

•  Goods are in re-saleable condition
•  Goods are unworn and unused with original tags attached and/or sealed packaging
•  You have retained a copy of your Tax Invoice
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact us within 24 hours of your parcel arrival if you have any concerns.
If you are unsure of Sizing, please request a measurement chart from our team to complete when you place your order.
If major alterations are required an extra charge may be required by the buyer after discussed and agreed by both parties.

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